Discount Essiac Tea refunds are available for those who meet certain conditions. At Discount-Essiac-Tea.com, we strive to provide a quality product that arrives in a timely fashion. The following refund and return policies apply:
1. If your product arrives in damaged condition, we will issue a full refund OR replace your parcel whether the damage was due to handling by our staff or by the shipping carriers.
To receive a refund or get a product exchange for an order that arrived in damaged condition, please contact us within 30 days of receiving your order. Click here to contact us or call 1-978-504-9517 and describe the problem so that we can approve the discount Essiac Tea refund.
Once we receive the returned product (or in many cases without you having to return it) we will immediately issue a credit on your payment via the same payment method you used.
2. If you change your mind about your Essiac purchase, you may return unopened packages within 30 days of purchase. We are unable to cancel orders that have been placed, but you are more than welcome to return the goods once they arrive. It can take up to 7 days for the refund to be received once it's marked "Delivered" back to us, and then from there it can take 5-7 business days to show up as a credit on your statement.
3. If you need to return the product and it's within 30 days of your purchase date, you may send it back to:
c/o Discount Essiac Tea Returns
10 Boardman St.
Haverhill MA 01830
You will be credited for the amount that you sent back, less the shipping fee.
4. International orders. We are not responsible for any orders that don't arrive to you because they are seized by Customs or other government organizations. BEFORE ORDERING, PLEASE CONFIRM WITH YOUR COUNTRY'S REGULATING BODIES THAT THEY WILL ALLOW ESSIAC INTO YOUR COUNTRY. You may want to tell them that Essiac is an herbal tea containing the following eight herbs: blessed thistle, burdock root, kelp, red clover sheep sorrel, slippery elm bark, turkish rhubarb root, and watercress. However, bear in mind that we do not list these ingredients out on the customs slip - rather, we simply list "herbal tea." Although we will never ship to a country that we know will refuse the Essiac, we are not able to keep up-to-date on the importation policies for Essiac of the hundreds of countries that order from us. In general, we have had orders get through to most countries without any problem.* If your package is seized, you will not receive a discount Essiac Tea refund, so please purchase at your own discretion.
Customers are solely responsible for any fees or duties to receive our products into the destination country, aside from Canadian customers ordering 4 lb. or less at a time who choose a USPS shipping method (We have prepaid your customs and duties at a flat rate of $6.95). The same terms and conditions that apply to our domestic orders apply to international returns.