At discount-essiac-tea.com, we strive to provide a quality product that arrives in outstanding condition. The following refund and return policies apply:
1. If your product arrives in damaged condition, we will issue a full refund whether the damage was due to handling by our staff or by the shipping carriers.
To receive a refund for an order that arrived in damaged condition, please notify us within one week of receiving your order.
Click here to contact us or call 1-866-ESSIAC1 (1-866-377-4221) and describe the problem so that we can approve the refund for your essiac tea.
Once we receive the returned product, we will immediately issue a credit on your payment via the same payment method you used.
2. If you decide to cancel your order before it's shipped, the order will be refunded 100%.
If you've opened your package and the bag(s) have been opened or otherwise tampered with, you won't be eligible for a refund. Not liking the essiac tea or deciding you don't want to use it are not grounds for a refund. However, if you believe that there is something wrong with your product, contact us and, if approved, we will offer you replacement at no extra charge.
We do offer a Money-Back Guarantee, and the terms are listed here: Money-Back Guarantee. ***In most cases, when you are eligible for your money back, there will be no product left to return.***
3. International orders. We are not responsible for any orders that don't arrive to you because they are seized by Customs or other government organizations. BEFORE ORDERING, PLEASE CONFIRM WITH YOUR COUNTRY'S REGULATING BODIES THAT THEY WILL ALLOW ESSIAC INTO YOUR COUNTRY. You may want to tell them that essiac is an herbal tea containing the following eight herbs: blessed thistle, burdock root, kelp, red clover sheep sorrel, slippery elm bark, turkish rhubarb root, and watercress. However, bear in mind that we do not list these ingredients out on the customs slip. Although we will never ship to a country that we know will refuse the essiac, we are not able to keep up-to-date on the importation policies for essiac of the hundreds of countries that order from us. In general, we have had orders get through to most countries without problem. If your package is seized, you will not receive a refund, so please purchase at your own discretion.
Customers are solely responsible for any fees or duties to receive our products into the destination country. The same terms and conditions that apply to our domestic orders apply to international returns.